Frequently Asked Questions
Answers to common questions about buying silver, shipping, payments, storage, authenticity, returns, and investing.
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Browse by topic below. For personalized help, visit our Contact page or read the Complete Buyers Guide.
Buying Silver
What silver coins do you sell?
We offer American Silver Eagles, certified proof and bullion releases, Morgan dollars, and related U.S. Mint precious metals. Browse Silver Eagle coins and our full shop.
What is the difference between bullion and proof coins?
Bullion coins are struck for metal content and investment demand. Proof coins are minted with polished dies and special finishes for collectors, often in lower mintage with premium pricing.
How do I choose my first silver purchase?
Many beginners start with American Silver Eagle bullion for recognition and liquidity. Collectors may prefer certified PF70 or MS70 specimens. See our buyers guide for detailed advice.
Are prices based on spot silver?
Bullion pricing reflects current market conditions plus a premium for minting, sourcing, and handling. Proof and certified coins carry additional collector premiums.
Do you sell tubes and monster boxes?
Availability varies by product. Check individual listings or contact us for bulk tube and box quantities on American Silver Eagles.
Can I request a specific year or mint mark?
When multiple years are available, product pages list specific options. For special requests, contact us before ordering.
Are product photos of the actual coin?
We use representative photography for bullion items and specific images for unique certified pieces where noted. Condition details are in each listing.
Do you offer volume discounts?
Quantity pricing may be available on select products. Contact us for wholesale or bulk inquiries.
Shipping
How long until my order ships?
Most orders process within 1โ3 business days after payment confirmation. See our Shipping Policy for full details.
Is shipping insured?
Yes, on eligible precious metals orders. Insurance coverage aligns with order value.
Do you offer free shipping?
Shipping rates are calculated at checkout based on order value, weight, and destination.
Can I track my package?
Yes. Tracking numbers are emailed when your order ships. You can also check My Account.
Do you ship internationally?
International shipping is limited and varies by product. Contact us before placing an order outside the U.S.
Payments
What payment methods are accepted?
We accept major credit cards and secure payment options displayed at checkout.
Is my payment information secure?
Yes. Checkout uses SSL encryption and trusted payment processors. We do not store full card numbers on our servers.
When am I charged?
Your payment method is charged when you complete checkout and the order is submitted for processing.
Can I pay by check or wire?
Standard checkout supports card payments. Contact us for alternative arrangements on large orders.
Storage
How should I store silver coins?
Store in a cool, dry place away from direct sunlight. Original mint capsules, tubes, and certified slabs offer excellent protection.
Will silver tarnish over time?
Silver can develop toning or tarnish when exposed to sulfur and humidity. Proper storage minimizes surface changes.
Should I remove coins from slabs or capsules?
We recommend keeping certified coins in sealed slabs and bullion in protective holders to preserve condition and resale value.
Authenticity
Are your coins guaranteed authentic?
Yes. Every product is inspected and verified before shipment.
What does PF70 and MS70 mean?
These are top grades from NGC or PCGS โ PF70 for proof coins and MS70 for bullion strikes, indicating a perfect or near-perfect specimen under professional grading standards.
How do you verify certified coins?
We inspect slab seals, labels, and grade accuracy against listing details before shipment.
What if I suspect a counterfeit?
Contact us immediately with photos and your order number. We investigate every authenticity concern.
Returns
What is your return policy?
Returns are handled per our Refund Policy โ eligible for damage, wrong items, and misdescriptions; not for market price changes.
Can I return bullion if silver price drops?
No. Market volatility is not grounds for return on bullion products.
How do I start a return?
Contact us within 7 days of delivery via the Contact page with your order number and photos.
Investment
Is silver a good investment?
Silver is a tangible asset used for diversification. It carries market risk and does not guarantee returns. Consult a financial advisor for personalized guidance.
Are American Silver Eagles IRA-eligible?
Many bullion Eagles meet IRA purity standards. Confirm with your custodian and contact us before IRA-related purchases.
Should I buy silver eagles or bars?
Eagles carry U.S. Mint backing and strong recognition; bars may offer lower premiums per ounce. Choice depends on your goals โ read our blog for perspectives.
Stay Informed
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Still Have Questions?
Our team responds within one business day โ we are happy to help before and after your purchase.