Shipping Policy
Every precious metals order is packed with care, shipped insured, and tracked from our facility to your door.
Insured Delivery
Coverage on eligible precious metals shipments.
Trackable Orders
Tracking numbers emailed when your package ships.
Discreet Packaging
Plain outer packaging with padded inner protection.
Expert Fulfillment
Items inspected before they leave our facility.
How Shipping Works
From payment confirmation to delivery, every step is designed to protect your investment. Orders enter our fulfillment queue immediately after payment clears, are inspected and packed by trained staff, and ship via trusted carriers with tracking and insurance on eligible orders.
Order Placed
Payment confirmed; order enters fulfillment queue.
Processing
Items inspected and packed in protective materials (1โ3 business days).
Shipped
Tracking number emailed; insurance applied where applicable.
Delivered
Inspect upon arrival; report issues within 48 hours.
Packaging Standards
Every order ships in discreet outer packaging with no indication of precious metals contents. Inner materials protect slabs, capsules, flips, and tubes from movement and impact during transit.
- Foam padding and rigid inserts for certified holders
- Tube and roll protection for bullion quantities
- Sealed inner bags for loose items when applicable
- Plain exterior labels with no product identifiers
Shipping Details
| Detail | Policy |
|---|---|
| Processing time | 1โ3 business days after payment confirmation |
| Domestic delivery estimate | 3โ7 business days after shipment (continental U.S.) |
| Shipping cost | Calculated at checkout based on order value and destination |
| Insurance | Included on eligible precious metals orders |
| Tracking | Provided via email when your order ships |
| Signature requirement | May be required based on order value and carrier rules |
| Packaging | Discreet outer box; padded protection for slabs, capsules, and tubes |
| Order changes | Contact us immediately; changes may not be possible once shipped |
Domestic Shipping
We ship to addresses within the United States. Delivery estimates are business-day ranges and exclude processing time. Remote areas, weather events, and carrier delays may extend delivery beyond estimates โ tracking links provide the most current status.
Ensure your shipping address is complete and accurate at checkout. We cannot redirect packages once they enter the carrier network.
International Shipping
International availability varies by product and destination. Import duties, taxes, and customs fees are the responsibility of the buyer unless stated otherwise. Contact us before placing an international order so we can confirm eligibility and provide guidance.
Some certified or high-value items may be restricted from export โ our team will advise during inquiry.
Lost, Damaged, or Missing Items
Inspect all packages upon delivery. If outer packaging shows damage, note it with the carrier when possible and photograph the condition before opening. Report discrepancies, damage, or missing items within 48 hours via our Contact page with your order number and photos.
We file carrier claims on insured shipments when appropriate and work with you toward a fair resolution per our Refund Policy.
Holiday & Peak Season Notes
- Processing and carrier transit times may extend during holidays and peak shopping periods.
- Tracking updates may pause when carriers are closed; status resumes on the next business day.
- Place time-sensitive orders early and contact us if you need delivery guidance.
Shipping FAQ
When will my order ship?
Most orders ship within 1โ3 business days after payment confirmation. You receive an email with tracking when the package leaves our facility.
Is shipping insurance included?
Yes, on eligible precious metals orders. Insurance coverage aligns with order value and carrier capabilities.
Can I change my shipping address after ordering?
Contact us immediately. If the order has not shipped, we will attempt to update the address. Once shipped, carrier redirect options are limited.
Do you ship to P.O. boxes?
Some carriers and high-value orders require a physical street address. Signature-required deliveries generally cannot go to P.O. boxes.
What if my tracking shows delivered but I did not receive it?
Contact us within 48 hours. We help investigate with the carrier and resolve per our policies.
How is my order packaged?
Discreet outer packaging with no indication of contents. Inner materials protect slabs, capsules, flips, and tubes from movement and impact.
Stay Informed
Get market insights, new arrivals, and buying guides. Mention newsletter on our contact form or explore the blog.
Questions About Your Shipment?
Our support team can help with tracking, delivery estimates, and order status.